FAQ

General

Q: My child is two years old. Are Volo Vitamins safe for him/her?

A: All of our children's vitamin products are safe for children who are:

     1. Over the age of 2.

     2. Are able to drink from a sippy-type cup, regular cup or bottle (but not a baby nursing bottle).

Q: Where can I found Volo Vitamins in-store?

A: Please click here for a list of stores and their addresses.

Q: Do you ship outside of the USA?

A: We currently only ship within the USA.

Q: Are the prices in US funds?

A: Yes. All prices displayed on the website are in US dollars.

Q: What methods of payment do you accept?

A: Volo Vitamins Online Store accepts Visa, MasterCard, American Express, Discover and Paypal.

Q: Is my credit card number secure?

A: Volo Vitamins Online Store has taken every possible precaution to ensure that your credit card information is handled in the most secure manner possible. We encrypt credit card data during all aspects of the transaction to protect our customers.

Q: Can I use more than one credit card to pay for my purchase?

A: No. We are only able to accept one credit card per purchase.

  

Returns

Q: What is your store return policy?

A: Volo Vitamins Online Store aims to ensure you are completely satisfied with your purchase. In the event that your order is incorrect, damaged, defective, or simply not to your satisfaction, please contact our Customer Service by phone at 855-865-6866 or by email at:info@volovitamins.com

To expedite your service: please have (or include) your order number when placing your call (or sending your e-mail).

All items being returned will be inspected by Volo Vitamins prior to a refund being issued. Please note that missing or damaged products could delay the processing of your refund.

All refunds will be processed back to the credit card used to make the purchase.

Volo Vitamins reserves the right to charge a restocking fee for items that are returned due to customer error. 

Q: Can I cancel or change an order I've already placed?

A: Orders that have been packed and shipped cannot be cancelled.

Q: Who pays the shipping on returns?

A: The responsibility of shipping charges is based on circumstances and must be assessed by the Customer Service Representative. Volo Vitamins reserves the right to charge for return shipping.

Q: How do I know you have received my return?

A: Once we have received and processed your return, you will be contacted and informed of the credit card refund.

 

Privacy and Security

Q: What information does Volo Vitamins Online Store collect and for what purpose?

A: Please click here to see our Privacy Policy

Q: If I register to the Volo Vitamins Online Store website will I receive a lot of junk email?

A: No. Volo Vitamins Online Store will not share any customer information with any third parties.

Q: Does Volo Vitamins Online Store use cookies?

A: Yes, Volo Vitamins Online Store does use cookies to enhance the online shopping experience for our customers.

Q: What are cookies and are they put on my computer?

A: A cookie is a small text file that assigns a unique identifier to your computer. It is created by our server and stored on your hard drive. The cookie allows the items you put in your shopping cart to be retrieved when you are ready to purchase.

Q: Do cookies disclose where I've been on the web?

A: No. A cookie can only be read by the web server who originally set it. The cookie from Volo Vitamins Online Store will recognize you, and that information will be contained in the cookie, however, details of your web usage is not available to us.

Q: How can I set my browser to accept or refuse cookies?

A: Most browsers can be set individually to your preferences. You can set your browser to inform you when a web site asks to place a cookie and have the option of refusing the cookie. View your browsers help sections for more information.